Calm Counsel. Decisive Action.
When minutes matter, PR crisis management is about preparedness and calm execution.
Idea Hall helps leaders navigate high-stakes moments with composure and precision. We provide the plan, the people, and the poise to protect what you’ve built, and guide you to a stronger future.
In a crisis now? Call 714.436.0855 or email info@ideahall.com.
PR Crisis Management Services
- 24/7 Crisis Hotline – immediate access to senior experts
- Media & Social Monitoring – real-time listening with alerts and analysis
- Early Warning System – issue detection and client alerts before escalation
- Crisis & Media Training – on-camera drills and executive briefings
- Playbooks & Templates – custom, scenario-based crisis communication plans
- Stakeholder Communications – employees, boards, regulators, customers, media
- Reputation Repair – post-crisis trust rebuilding and narrative recovery
- Creative & Digital Support – websites, content, ads, video, SEO under one roof
What You Can Expect in the First 48 Hours
Hour 0–2
Senior crisis communications consultant on the line; triage your situation; define decision rights; align on a single source of truth.
Hour 2-12
Rapid fact pattern; draft first statements; internal and external holding lines; legal alignment; monitoring activated.
Hour 12-24
Stakeholder map; executive prep; spokesperson briefing; media and social protocols; escalation thresholds.
Hour 24-48
Sustainable cadence; leadership updates; sentiment checks; corrective actions; near-term recovery plan.
Outcome:
A contained situation, confident spokespeople, and a clear crisis communication plan – executed. We build your crisis communication plan and help you run it.
How We Work
Your Crisis Communications Consultant Experience
Steady hands, fast moves.
Calm decision-making with rapid execution.
One team, one message.
We unify legal, comms, HR, operations, and the C-suite.
Integrated by design.
PR + digital + creative + stakeholder engagement in real time.
Values first.
Ethical, empathetic counsel. Firm on facts, respectful to people.
Orchestrated coordination.
Your dedicated crisis communications consultant coordinates all workstreams so decisions and messages stay aligned.
Who We Serve
Healthcare
Nonprofits / NGOs
Higher Education
Public Agencies
Real Estate & Construction (AEC)
Financial Services
Technology
Regional/
Community Brands
Testimonials are available by request.
We also offer referrals across industries while safeguarding confidentiality.
What Success Looks Like
Realistic Outcomes
Stability on the first day.
The noise lowers; your team has a plan.
Aligned leadership.
Clear roles; briefed spokespeople; consistent message.
Reduced exposure.
Facts first; speculation down; legal and comms in sync.
Stakeholder trust protected.
Employees, customers, partners guided with care.
Reputation recovery.
From damage control to restored confidence.
Why Leaders Choose Idea Hall
Experienced, integrated team.
Ex-journalists, policy advisors, and senior strategists working as one.
Prepared + responsive.
We build playbooks before crises, and mobilize fast during them.
Ethical, empathetic counsel.
Facts, accountability, and human dignity at the center.
Quiet strength.
Sensitive matters handled discreetly. Your privacy is paramount.
Frequently Asked Questions
What does a PR crisis management team do?
We triage, align legal/ops/HR, craft statements, prep spokespeople, and manage media and social channels in real time while monitoring sentiment to guide updates.
How fast can you mobilize?
Immediately. A senior consultant engages on the first call and begins triage within minutes.
We have an internal comms/legal team, how do you fit?
We integrate as an extension of your team, align decision rights, and lighten the load so leaders can lead.
What will this cost?
We offer rapid-response blocks and ongoing programs. After a short consult, we’ll align on the leanest approach that protects outcomes and budget.
How do you protect confidentiality?
Tight need-to-know protocols, secure workflows, and discreet communications. Public testimonials are limited by design; client referrals are available upon request.
Can you help if we’re not in crisis?
Yes – audits, training, and playbooks reduce risk and improve response time.
Take the Next Step
Book a Confidential Consult
Talk to a senior crisis strategist about your situation (or your preparedness plan). If you’re in an active crisis, tell us on the form, we’ll prioritize your call.
In a crisis now?
Call 714.436.0855 or email info@ideahall.com.
NOTE: This page intentionally avoids public case names and testimonials to preserve client confidentiality. Testimonials and referrals are available upon request.
"*" indicates required fields
Download: Crisis Management Plan Template (PDF)
Jumpstart preparedness with our communication plan example PDF—a practical crisis management plan template inspired by best practices from widely studied incidents (e.g., the Tylenol recall). Inside you’ll find:
- Activation checklist and first-hour actions
- Decision matrix (who approves what, when)
- Stakeholder map and message matrix
- Internal & external holding statements
- Media briefing protocol and Q&A traps
- Social escalation ladder and takedown policy
- 30-, 60-, 90-day recovery cadence
What You Can Expect in the First 48 Hours
Hour 0–2
Hour 0–2
Senior crisis communications consultant on the line; triage your situation; define decision rights; align on a single source of truth.
Hour 2–12
Hour 2–12
Rapid fact pattern; draft first statements; internal and external holding lines; legal alignment; monitoring activated.
Hour 12–24
Hour 12–24
Stakeholder map; executive prep; spokesperson briefing; media and social protocols; escalation thresholds.
Hour 24–48
Hour 24–48
Sustainable cadence; leadership updates; sentiment checks; corrective actions; near-term recovery plan.
Outcome:
A contained situation, confident spokespeople, and a clear crisis communication plan – executed. We build your crisis communication plan and help you run it.