Case Study

Delivering More Than Meals

With Thoughtful Strategy, Idea Hall Helped SHFB Strengthen Digital Communications and Deepen Community Engagement

Second Harvest Black Logo

Services

Industry

A thoughtful communications strategy supported social media, web content, newsletters, and mission-aligned campaigns – deepening community engagement and inspiring donor action to fight hunger with dignity.

The Situation

Second Harvest, dedicated to alleviating hunger and promoting nutritional security, faced a pressing challenge: how to deepen engagement with both current and potential donors and volunteers. They turned to Idea Hall for strategic digital marketing support, aiming to create an impactful digital presence for the 2023 fiscal year. Their goals were ambitious: 1)Develop an integrated digital media strategy based on solid, evidence-based data. 2)Expand outreach efforts to engage more small community donors and volunteers. 3)Raise awareness of Second Harvest’s offerings and principles of nutritional security.

The Solution

Idea Hall implemented a comprehensive digital strategy to enhance Second Harvest’s online presence. We conducted an SEO audit, optimized backlinks and meta descriptions, and improved web content for better engagement. Integrated data dashboards with monthly reports were set up to track progress. A detailed social media playbook and templates ensured consistent communication, while a redesigned e-newsletter became a key engagement tool. Google Ads campaigns were launched with compelling ad copy, and social media content was enhanced with creative designs and videos. Technical support for URL transfers and web hosting ensured a seamless digital experience.

Second Harvest primary still image

The Impact

These efforts significantly boosted Second Harvest’s digital presence and engagement.

SEO: In less than 12 months-
2 pts INCREASE IN SITE’S AUTHORITY SCORE
10% INCREASE IN SITE HEALTH

SOCIAL MEDIA – Increase in following on IG, FB and LI – engagement rate above industry average.
665% INCREASE IN ENGAGEMENT RATE ON FB

E-NEWSLETTER
3rd SOURCE OF TRAFFIC TO THE SITE
47% OF TRAFFIC LEADING TO /GET-INVOLVED/ PAGE

GOOGLE ADS
17% CTR AVERAGE – WHILE INDUSTRY AVERAGE IS 4.4%
Up to 12% CONVERSION RATE